Order & Delivery

Q: How long will it take to receive my order?
A: Orders are usually processed within 2–5 business days. Delivery times within Switzerland are typically 2–3 days after dispatch. If there's any delay, we'll keep you informed.

Q: Do you offer international shipping?
A: Our focus is on customers in Switzerland, but we do arrange shipping to other countries upon request.

Q: How do I track my order?
A: Once your package is shipped, you’ll receive an email with tracking information so you can follow your order right to your door.

Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been shipped yet, we’re happy to help! Please contact us as soon as possible.

Products & Advice

Q: Are your soaps safe for sensitive skin or pregnancy?
A: Yes! Our products are handmade with gentle ingredients. We even have sets specially curated for postpartum care. If you have specific skin concerns, feel free to ask us directly.

Q: How long do the soaps last?
A: Our soaps typically last 4-6 weeks with daily use. Using a soap bag and keeping it dry between uses helps extend the life.

Q: Can I choose the scent or color of the soap or gift items?
A: Our gift sets come with a thoughtful selection, and some items are sent with random variations for a nice surprise. If you have preferences, you can let us know at checkout—we'll do our best!

Gift Service

Q: Can I send my order as a gift?
A: Absolutely! Just tick the “this is a gift” box at checkout, and we’ll wrap it beautifully. You can also add a gift note—just let us know.

Q: Do you offer gift boxes or sets?
A: Yes! We offer curated botanical gift sets and seasonal bundles—perfect for birthdays, new mums, or just a little self-care treat.

Payment & Account

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal. All payments are processed securely.

Q: Do I need to create an account to order?
A: No account is needed—but if you create one, it makes future orders faster and allows you to view your order history.

Sustainability

Q: Is your packaging eco-friendly?
A: Yes! We prioritise recyclable and minimal packaging. Our soaps are plastic-free, and even our shipping materials are chosen with sustainability in mind.

Q: Are your ingredients natural?
A: Always. We use high-quality oils, natural botanicals, and avoid synthetic fragrances or colours.

Other

Q: What if my item arrives damaged?
A: We're so sorry! Please email us within 4 days of receiving your order, with photos of the damaged item and packaging—we’ll take care of it.

Q: Can I buy your products wholesale?
A: We're open to collaborations and wholesale opportunities. Just send us an email—we’d love to hear from you.