Order & Delivery

Q: How long will it take to receive my order?
A: Orders are usually processed within 2–5 business days. Delivery times within Switzerland are typically 2–3 days after dispatch. If there's any delay, we'll keep you informed.

Q: Do you offer international shipping?
A: Our focus is on customers in Switzerland, but we do arrange shipping to other countries upon request.

Q: How do I track my order?
A: Once your package is shipped, you’ll receive an email with tracking information so you can follow your order right to your door.

Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been shipped yet, we’re happy to help! Please contact us as soon as possible.

Returns & Exchanges

Q: Can I return or exchange my order?
A: As our products are handmade in small batches and often personalized, we’re unable to accept returns or exchanges once the order has been shipped.
However, if your item arrives damaged or incorrect, please contact us within 3 days of delivery — we’ll do our best to make it right.

Products & Advice

Q: Are your soaps safe for sensitive skin or pregnancy?
A: Yes! Our products are handmade with gentle ingredients. We even have sets specially curated for postpartum care. If you have specific skin concerns, feel free to ask us directly.

Q: How long do the soaps last?
A: Our soaps typically last 4-6 weeks with daily use. Using a soap bag and keeping it dry between uses helps extend the life.

Q: Can I choose the scent or color of the soap or gift items?
A: Our gift sets come with a thoughtful selection, and some items are sent with random variations for a nice surprise. If you have preferences, you can let us know at checkout—we'll do our best!

Gift Service

Q: Can I send my order as a gift?
A: Absolutely! Just tick the “this is a gift” box at checkout, and we’ll wrap it beautifully. You can also add a gift note—just let us know.

Q: Do you offer gift boxes or sets?
A: Yes! We offer curated botanical gift sets and seasonal bundles—perfect for birthdays, new mums, or just a little self-care treat.

Payment & Account

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal. All payments are processed securely.

Q: Do I need to create an account to order?
A: No account is needed—but if you create one, it makes future orders faster and allows you to view your order history.

Sustainability

Q: Is your packaging eco-friendly?
A: Yes! We prioritise recyclable and minimal packaging. Our soaps are plastic-free, and even our shipping materials are chosen with sustainability in mind.

Q: Are your ingredients natural?
A: Always. We use high-quality oils, natural botanicals, and avoid synthetic fragrances or colours.

Other

Q: Can I buy your products wholesale?
A: We're open to collaborations and wholesale opportunities. Just send us an email—we’d love to hear from you.